Support
We answer fast.
The fastest way to reach us: support@getsnapstudio.com. Include your macOS version, whether you use the App Store or direct-download version, and — for editing issues — the steps that reproduce the problem.
Which version do I have?
App Store copies are managed by the Mac App Store and update through it. Direct-download copies check our update feed and offer updates in-app (SnapStudio ▸ Check for Updates…).
License keys (direct download)
Your key arrives by email after purchase. Activate under SnapStudio ▸ License…. Lost keys: email us with your purchase email and we'll resend. Each license covers your personal Macs.
AI features
Upscaling, background removal, and auto-enhance run entirely on your Mac — no setup. AI image generation and analysis are optional and use your own OpenAI/Anthropic API key (Preferences ▸ API Keys).
Using SnapStudio with AI agents
SnapStudio ships with a built-in MCP server so agent tools like Claude can create and edit documents. Register it with:
claude mcp add snapstudio -- "/Applications/SnapStudio.app/Contents/MacOS/snapstudio-mcp"
Full tool reference: the MCP page.
Refunds
App Store purchases: request through Apple. Direct purchases: email us within 14 days with proof of purchase and we'll arrange it.
Privacy
See our privacy policy — the short version is that your images never leave your Mac unless you send them somewhere.